| Number of Customers |  | |
| Average Account Commission | ||
| Average Customer Lifetime (Years) | ||
| (%) Rate of Claims | ||
| Total Claims | ||
| (%) Retention – Satisfied Claimants | ||
| (%) Retention – Unsatisfied Claimants | ||
| Referral Rate Satisfied Claimants (per customer) | ||
| Referral Rate Unsatisfied Claimants (per customer) | ||
| Potential Cost Benefit - Year 1 | ||
| Potential Benefit - Customer Lifetime Years | ||
| Reset Values |
Claim Manager Cost Benefit Calculator
The cFluent Claim Manager Cost Benefit Calculator allows you to plug in numbers for your agency and project the bottom line impacts of this consumer web tool. Numbers for retention, referral rates and average commission are defaulted based on direct and third party studies but you can change the numbers to fit your own assumptions and predictions.
Thousands of insurance agency web sites have proven the web doesn’t work, at least not by itself. You’ll know the web works when you can measure changes in income or costs. Confluency Solutions encourages you to evaluate how and why web tools and tactics will affect your bottom line. To help you evaluate the cFluent Claim Manager we provide several options: The Claims Dilemma Newsletter, a flash demo and Routine Claims Mean Business, a live webinar.