Confleuncy Solutions Technical Service Report Card Year-to-Date
We use our own tools, the same tools that you use on your insurance agency website, in this case the Survey Module, to track service response and satisfaction. We aren't perfect, but our statistics tell a good story. Not that we need the extra incentive, but we think sharing service satisfaction results will help keep us focused on providing you with the best possible experience when you need our support services for your insurance agency website updates.
Last Updated on July 9th, 2012
Overall, how do you feel about your experience with Confluency Solutions' Technical Support?
| Excellent | (73.03%) | |
| Above Expectation | (21.58%) | |
| Average | (4.56%) | |
| Below Expectation | (0.00%) | |
| Not Very Good | (0.83%) | |
How would you rate the response time to your support ticket?
| Excellent | (80.50%) | |
| Above Expectation | (14.52%) | |
| Average | (3.73%) | |
| Below Expectation | (0.83%) | |
| Not Very Good | (0.41%) | |
Was your support ticket resolved to your satisfaction?
| Yes | (97.50%) | |
| No | (2.50%) | |
How Does Confluency's Support Group compare to other vendors support you are currently using?
| Excellent | (78.83%) | |
| A Little Better | (15.32%) | |
| Average | (4.95%) | |
| Not as Good | (0.45%) | |
| Not Even Close | (0.45%) | |
Was your support representative friendly?
| Excellent | (66.05%) | |
| Above Expectation | (25.12%) | |
| Average | (8.84%) | |
| Below Expectation | (0.00%) | |
| Not Very Good | (0.00%) | |
Was your support representative professional?
| As professional as I expected | (73.39%) | |
| Professional | (23.39%) | |
| Average | (2.75%) | |
| Less professional than I expected | (0.01%) | |
| Unprofessional | (0.00%) | |
Do you feel that your support representative was interested in solving your problem?
| As interested as I expected | (72.15%) | |
| Interested | (23.29%) | |
| Average | (4.57%) | |
| Neither interested nor uninterested | (0.00%) | |
| Uninterested | (0.00%) | |