Confluency Solutions, Inc. Privacy Policy

Last Updated: February 9, 2026

This Privacy Policy describes how we collect, use, and disclose your personal information. We operate in compliance with US federal and state privacy laws, including the CCPA/CPRA, VCDPA, and others.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information").

  • Identifiers: Name, email address, phone number, and IP address.
  • Commercial Information: Records of products or services purchased or considered.
  • Internet Activity: Browsing history and interactions with our website.
  • Identity Resolution Data: We use first-party data tools (such as WebID) to associate anonymous website activity with known contact information to provide more relevant outreach.

2. Cookies and Tracking Technologies

Yes, we use cookies. Our website uses first-party cookies and tracking technologies to recognize returning visitors, analyze site traffic, and identify anonymous users for marketing purposes.

  • Global Privacy Control (GPC): Our website honors GPC signals. If your browser sends a GPC signal, we will automatically opt you out of the "sale" or "sharing" of your data.
  • Management: You can modify cookie settings in your browser, though some site features may be limited.

3. Mobile Information and SMS Communications

We value your privacy regarding mobile communications:

  • No Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
  • STOP: You can cancel the SMS service at any time by texting "STOP" to our short code.
  • HELP: For assistance, reply "HELP" to any message or contact our support team.

4. How We Use Your Information

We use your data to provide customer service, perform identity resolution to personalize your experience, and send marketing communications where you have opted in.

Notice of Financial Incentive: From time to time, we may offer whitepapers or brochures in exchange for your contact information. The value of your data to us is reasonably related to the value of the content provided.

5. Third-Party Disclosure

We do not sell your personal information for monetary compensation. We may "share" identifiers with service providers who assist in our operations under strict confidentiality agreements.

Note: Mobile consent and phone numbers are never shared with third parties for their own marketing purposes.

6. Data Retention

We retain personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, typically 3 years for marketing profiles and 7 years for transactional records.

7. Your US State Privacy Rights

Regardless of whether you are a consumer or a business contact (B2B), you have the following rights:

  • Right to Know/Access: Request a copy of the specific data we have collected about you.
  • Right to Delete: Request that we erase your personal information.
  • Right to Correct: Request that we fix inaccurate information.
  • Right to Opt-Out: You may opt-out of the "sharing" of your data for targeted advertising or automated profiling.

8. Security

We use SSL encryption and regular malware scanning. All credit card transactions are processed through a secure, external PCI-compliant gateway.

9. Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

confluencysolutions.com
5308 E 31ST
Spokane WA, 99223
US

877.351.2600